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The company’s mission is to:

 

  • Empathize with the customer and the end user. While we are providing engineering services, we must also view the project within the context of the stories that are written for end users. This understanding, which we strive to achieve at the beginning of each project, will drive not only the functionality, but the end user experience, UI, and the acceptance of the app in the marketplace. We must view the project within the context of the sales goals of our customer.
  • Be proactive in execution. If we have done our job at the commencement of the project – understanding the immediate and long term goals – we will be in a position to behave like a partner and make suggestions that will improve the process or accelerate the time-to-market.
  • Be responsive in communication. With our Scrum business model and breaking down all projects into weekly sprints, we are in regular communication with our customer project team, and the internal stakeholder team. All projects are managed by a Project Manager and an Account Manager.
  • We are also sensitive to the fact that we are brought on board because of our skills and that we may not need to be “managed” by the customer’s Project Manager as frequently as has been your experience. Simply stated, what you decide is the best method and timing for communication, that’s how we will work.
  • Be creative in communication. Too many of our competitors take on a project as assigned. No review; No comments; No “what if we did it this way”. We believe that’s now how a partner should work. If we see a better way (and it is our job to look for a better way) then it is our responsibility to be creative and offer suggestions.
  • Help achieve clarity. In addition to being creative, once the project scope is set in stone, we must ensure that all communication focus on the task at hand and not the “what ifs”
  • Adapt to customer’s ethos. As you hire employees that can work within your culture, we must understand that culture and operate our team accordingly. Our culture will become ours.
  • Advise honestly. In many ways, this is similar to being creative. If something looks like it could cause an issue downstream, may not integrate well, or may cause the user undue difficulty, then it is our responsibility to identify that as an issue. We will advise based on what is good for the customer in the long term rather than what would give us (as opposed to customer) immediate benefits.