Field Service Lightning
Bit Order specialises in end to end field service solutions for the last 12 years. We are certified partners for ServiceMax and Salesforce.
We architect the right FSL solution for your entire organisation. We specialise in FSL with deep domain and technical expertise. We have applied field service solutions across different domains such as manufacturing, medical, services, retail.
We engage with customers to understand their business processes, organisation & product roadmap. We lay out the configuration, development approach, phased adoption and global roll out strategy.
Field Service Business Process Flows
We understand your business processes and iteratively bring in FSL adoption into your organisation. We use standard platform and FSL capabilities to enable quick adoption. Setup your service territories, service resources, service appointments, operating hours.
Create and assign skills to your Technician workforce. Automate your critical business processes such as inventory consumption, return process flows.
Dispatch and Scheduling
Dispatch the right technician, at the right time, with the right skills, with the right tools and parts for a First Time Fix and faster Mean Time to Repair. Be equipped to manage Repair or Preventive Service requests.
Customize your Dispatching with org specific rules and set up customized scheduling policies.
Field Technician Management
Enable your mobile workforce with all information and data they need through the FSL mobile app. We enable the right configurations and based on your service territories, skill sets, operating hours and Assets under management.
Offline enabled FSL app means your technicians can use all the capabilities of field service even in remote places with little or no mobile connectivity.
Visualize your field service metrics and KPIs through real time dashboards moving beyond basic reports. Discover trends and performance of your field service organisation. Visualize your organisations metrics and track KPIs
We have a number of readily available dashboards that are pluggable to showcase the performance of your service organisation down to the most granular level.
We make integration with your existing CRM and ERP systems a breeze. We bring in many decades of integration experience connecting with multiple data sources and data warehouses. Based on your organisations’ needs we enable bulk integration, change data capture, asynchronous or synchronous integration, messaging or pipeline as a service.
Work Order Management
Auto create Work Orders and setup assignment rules. Manage work orders across different stages from assignment to completion. Provide real time updates to business, technicians and customers. Schedule services such as preventive maintenance for weeks, months to years in advance.